QBE Insurance is a highly successful international general insurer and an innovative provider of workers compensation services nationally. We are a growing, financially sound and results-focussed business that enjoys a strong brand presence. We are looking for a Case Manager to join our team in Bendigo. You will support the management of a portfolio of workers compensation cases, your aim being the co-ordination and management of medical treatment, maintenance of claim files, payment of claims and related expenses in a timely and cost effective manner. You will work actively with the employer, injured worker, service partners and health care providers and resolve any issues to ensure a smooth process within prescribed timeframes. To succeed you will have previous experience within a customer facing or client services role, managing difficult customer situations, along with strong administration, organisation, communication and IT literacy skills. You will enjoy managing challenging and sensitive situations to a satisfying outcome, have a flexible attitude, attention to detail whilst working within a committed, fast-paced and enjoyable team environment. This opportunity would suit applicants with a qualification in allied health, OHS, etc. together with strong administration and/or customer service experience gained within a corporate environment. For any queries, please contact Ganga Keshav on 03 9246 2370.